Shipping and Returns

• Shipping Locations: We offer shipping services to customers located in the United States and the Philippines. Orders will be shipped from our New York and Metro Manila warehouses, respectively.
• Shipping Time: Please allow 5 -7 business days for order processing. Once your order is processed, we will ship it to you via the shipping method you selected during checkout. Please note that shipping times may vary based on your location.
• Shipping Rates: Shipping rates will be calculated during checkout based on the shipping address, shipping method, and total weight of the order.
• Shipping Methods: We offer the following shipping methods:
• Standard Shipping: Delivery time will vary depending on the location, but typically takes 3-7 business days.
• Express Shipping: Delivery time will vary depending on the location, but typically takes 1-2 business days.
• Order Tracking: Once your order is shipped, we will send you an email with your tracking information. You can use this information to track your order's progress.

Return Policy

• Eligibility: To be eligible for a return, items must be returned in their original condition, with the original packaging, within 14 days of delivery.
• Return Process: To initiate a return, please email us at returns@alayasshop.com with your order number and reason for the return. We will then provide you with instructions on how to return your item(s). Please note that shipping costs for returns are the responsibility of the customer.
• Refunds: Once we receive and inspect your returned item(s), we will issue a refund to the original payment method. Please note that original shipping fees are non-refundable.
• Exchanges: If you would like to exchange an item, please follow the return process above, and then place a new order for the item(s) you would like to exchange.

If you have any questions or concerns, please don't hesitate to contact us at support@alayasshop.com